Privacy Policy for Users Personal Data

Who we are

Our website address is: https://www.ellesmereportroofers.co.uk/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to respond to customers who have requested a callback or a reply by email. This information is used solely for the purpose of contacting our customers and is never shared with any third party. If you would like your details removed, you are welcome to email us and request that your information is deleted.

Users may be asked to provide details such as their name, email address, mailing address, phone number, and so on. Users may, however, visit our site anonymously. We will only collect personal identification information from users if they choose to submit it voluntarily. Users can always decline to provide personal identification information, though doing so may prevent them from taking part in certain activities on our site.

We may also collect non-personal identification information about users when they interact with our site. This non-personal information may include the browser name, the type of device being used, and technical details about how users connect to our site, such as the operating system and internet service provider being used, along with other similar data.

Cookies

If you leave a comment on our site, you may choose to save your name, email address and website in cookies. This is simply for your convenience, so you do not need to re-enter your details the next time you leave a comment. These cookies will remain active for one year.

If you have an account and log in to this site, a temporary cookie will be set to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

If you visit a page, an additional cookie may be saved in your browser. This cookie holds no personal data and simply helps us provide a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally use analytics tools to monitor and improve the performance of our website. The software we use is Matomo Analytics, which is hosted locally. This information is not passed on to any third party. You can learn more about Matomo Analytics here.

Third party websites

Users may come across advertising or other content on our site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices of any websites linked to or from our site. These sites and services, including their content and links, may also change at any time. They may have their own privacy policies and customer service policies in place. Browsing and interacting with any other website, including those that carry a link to our site, is subject to that website’s own terms and policies.

How we protect your information

We apply suitable data collection, storage and processing practices alongside appropriate security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and any other data stored on our site.

How long we retain your data

If you leave a comment, the comment and its associated metadata are kept indefinitely. This allows us to automatically recognise and approve any follow-up comments rather than holding them in a moderation queue.

For users who register on our website, we also store the personal information provided in their user profile. All users can view, edit or delete their personal information at any time, with the exception of their username. Website administrators are also able to view and edit this information.

What rights you have over your data

If you have submitted a contact form on this site or have left comments, you can request an exported file containing the personal data we hold about you, including any information you have provided. You may also request that we erase any personal data we hold about you. Please note this does not include data we are required to retain for administrative, legal or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred elsewhere.

Your acceptance of these terms

By using this site, you are indicating your acceptance of this policy. If you do not agree with this policy, please refrain from using our site. Your continued use of the site following any updates to this policy will be taken as your acceptance of those changes.

Complaints

If you have a complaint regarding this policy or any aspect of the personal information we hold about you, please get in touch with us via our contact page. If you are not satisfied with our response, you have the right to raise a complaint with your local data protection authority.